Tuesday, December 13, 2011

iPhones, Computers and SIM Cards Oh My...

Today I worked one on one with German, our office ayudante, in the morning and then Juan Carlos the Supervisor, and skill transfer point man for the other Supervisors, in the afternoon.  In between while I left Herman to load Novembers stove data and practice on Salesfore.com, Esther and I worked on configuring computers so they will be ready to start handing out!  I made the first parting with an iPhone today in fact!

In the morning I showed German how to create aldeas, aldea instalaciones, cuentas, and contactos in the online version of Salesforce.com accessed through the Lenovo laptops.  I then set him loose on Novembers data and he entered over 30 households in two different villages building their correct aldeas and aldea installacion accounts all on his own.  Going back and checking, his work it is FANTASTIC, he totally picked it up and did a phenomenal job entering some of the legacy November information.  I have no doubt that he will be able to enter the other, non-pilot team, ejecutor data as it rolls in over this transition period (it will still be recorded using the traditional method). By the end of his data entry morning he was pretty well wiped and ready to head out for lunch and a bit of an escape from salesforce.com data entry.  I know the feeling!




While he was working Esther and I began the process of allocating computers and iPhones and then configuing their mapping capabilities and their salesforce.com logins.  It is surprisingly difficult keeping track of all of those computers, who they go to, and what has been downloaded!  Hitting the real lynchpin of the project we were confronted with the absolute need for internet access when out of wifi range (i.e. for the ejecutores, tecnicos, and supervisores in the field).  This meant modems and SIM cards for 3G connectivity not only for 2 of our computers but also for 4 more of our iPhones... hello again Tigo (groan).  

Thank you Esther, Ricardo, and Padre Jose Luis, I am so appreciative I did not have to visit one of their offices again! After lunch, the team of three went out to see what they could wrangle up in terms of plans and SIM cards.  They eventually returned valiantly with 2 computer modems with SIM cards and 3 connected iPhones! Esther's telephone lingo Spanish was also at the pinnacle of excellence. Within 15 minutes of their escape from Tigolandia, we did however get a call on one of our newly configured iPhones from the Tigo office that the woman working behind the desk had had a difficult time adding our total (!) and had under charged us by 2,000 limpiras or about 100 USD (seriously!?) and could we please come back and pay the difference.  That was an interesting phone conversation.

While Esther, Ricardo, and the Padre were tackling the newest of our never ending Tigo problems I was working with Juan Carlos one of the supervisors who conduct project surveys needed for carbon credit verification.  We repeatedly ran through the steps needed to conduct specific suveys and collect contact names in the iPhones; making sure he wrote down the step by step process as we went though our final practice run. After our intensive 3 hour training I broke the news that he had homework telling him to take his iPhone home and create encuestas and contactos within parctice villages I would build for him in the system. 

When I told him he could take the phone home his eyes got big and his jaw came pretty close to the floor.  While pretty psyched about getting to take the iPhone home, he seemed mostly nervous about having to enter the information on his own. I assured him, not to worry, that tomorrow he and I would sit down and review and fix any of the mistaken information he might have entered (the wonder of Salesforce).  I am pretty thrilled to see how he does while also feeling some maternal pangs for the lone iPhone that has finally flown from the nest.  This is really exciting!

Below, a bit of an idea of the machinery we are packing.



Tomorrow is the PM reunion and a big day for all, I am sure there will be many pictures to follow!

No comments:

Post a Comment